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Asterisk and SER: Hands-on

Key Information

  • Level: Advanced (Level 3)
  • Duration: 4 Day Course
  • Delivery: Instructor-led with attendee hands-on
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Some familiarity with the protocols used in VoIP networks, particularly SIP, is assumed, such as is provided by our course Introduction to VoIP and IMS

Outline and Objectives:

Businesses are adopting the Asterisk IP-PBX as a key element in their networking and telecommunications strategy, and operators are increasingly deploying services based upon SER. As well as being powerful operational platforms, both are excellent learning tool for those getting involved in VoIP design, implementation and operation. This course takes attendees through all stages of installing, configuring, testing and operating these powerful packages, using a sophisticated classroom network.

Who Should Attend:

This course is aimed at product managers, cross-training engineers, operations staff, and anyone who needs to understand the principles and practices of VoIP, IP-PBX, VoIP/PSTN interworking, and IP-Centrex. The course involves extensive hands-on exercises for attendees throughout its four day duration.

Course Contents:

  • A Review of VoIP Architectures: SIP, MGCP, H.248, H.323, IAX2
  • Voice Quality Impacts and Measurement in VoIP Systems
  • Installation of Asterisk and Basic Configuration and Testing
  • Handset Integration: Softphones, SIP/MGCP Handsets and Analogue Telephony Adapters (ATAs)
  • Asterisk Dial Plans and Advanced Function Calls
  • PSTN Integration Using FXO/FXS/T1/E1/ISDN and with Service Provider Gateways
  • Additional Features: Voicemail, Webvoicemail, Conference Bridges, TAPI Integration, SMS/email alerting
  • Third-party Integration with Asterisk for Call Control
  • Asterisk CDRs
  • Trouble Shooting Asterisk with Asterisk Console and Syslog
  • SER Installation and Configuration
  • Deploying Large SER Systems
  • SER Troubleshooting

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What customers say...

"Nice and informative introductory course"

CO, MTN Nigeria

" excellent instructor..."

DR, BT Group

"Instructor could answer any question...would gladly recommend strongly"

MT, UK Government

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PM, Orange

"A good start to understanding the NGOSS framework"


"Really great, thanks very much"

IW, Cable and Wireless

"Course fully related to the work we do. Found Nagios user friendly..."

AL, UK Government

" we received from colleagues was very positive: instructor, quality, materials, content and facilities. Thank you..."

VC, Hewlett Packard

"Really useful! Helped to meet my work objectives"

KP, Virgin Media

"....excellent overview of all the technologies."

MM, Siemens

"CD really helpful"

DH, UK Government

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PK, Vodafone Group

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KA, Dimension Data

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BD, DDB Lagos

"...very interesting, useful and informative."

PS, Intelsat

"...a huge knowledge of the subject, and explains things superbly..."

SR, Ericsson

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YD, Virgin Media

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DH, UK Government

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PL, Digitalk

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GD, Smith Barney

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KP, Central Government

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KM, Ascom Wireless Services

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MT, UK Government

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SG, Home Group

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ND, Commonwealth Telecommunications Organisation

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TR, Ericsson Services Limited

"Very knowledgeable"

CH, UK Government

"...the NGOSS course was a complete sucess...thank you..."

RG, Hewlett Packard

"(Instructor) knowledge excellent, and everyone had fun"

JP, Ascom Wireless Services

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LK, Ericsson

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