Course Delivery
Our telecoms training can be delivered in several different ways, depending upon the needs and background of the attendees, and the depth of coverage required.
Course Materials
All course materials are provided in full-colour, and each attendee receives a ring binder containing the course notes, as well as a Portable Document Format (PDF) version of the course materials. Whichever delivery approach is taken, we make all arrangements for the management of the class.
Instructor Led Delivery
Our instructor led delivery follows closely the published course notes, and typically includes example configurations and screen captures embedded within these, so that attendees can relate the principles explained to real-world equipment and tasks. A typical example of this might be some analysis of a VoIP call based upon recorded traces.
Instructor Led with Demos
In demonstration-based delivery our instructors use live equipment to demonstrate key aspects of the training. Particularly for technical staff, this is a highly effective means of training, and relates the topics being covered to their practical experience. A typical example of this might be the configuration of a VoIP terminal to make calls to the PSTN, the live capture of these calls, and an analysis of the captured data at the front of the class. We provide all equipment necessary for demonstrations.
Instructor Led with Hands-On
Hands-on delivery embeds practical exercises for the attendees throughout the class. Typically attendees spend around 30 – 50 % of their time in class working with equipment. This is a highly effective method of delivery where specific skills are to be learnt and tested, for example for staff from operations or customer support. A typical example of a hands-on exercise might be attendees configuring and trouble-shooting a VoIP system within the classroom, and making voice quality measurements of their calls using captured data.
Distance Learning
We can deliver classroom-based training using distance learning techniques, when the cost or inconvenience of travel makes this a more suitable alternative. Attendees follow training material in real time, and have an audio/video link to the main classroom/training centre. Please contact us to discuss your individual requirements if this is of interest.
Senior Management Briefings
These briefings are typically carried out on a 1-2-1 basis with a senior manager, or a small group of managers, and often combine commercial and competitive aspects as well as explanations of the technology, networks and services involved. The 1-2-1 approach allows us to be more flexible in the use of the time available as the session develops. Please contact us to discuss your individual requirements if this is of interest.
