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Introductory (Level 1)

Courses in this category are ideal for non-technical staff working with technical products and services, and for technical staff and technical managers new to the area of study. Our non-technical courses are typically classified as Level 1 also.

All courses in this category form an excellent broad introduction to topics covered more fully in our Level 2 and above courses. They may include demonstrations, but are not normally hands-on.

  • Introduction to BT21CN
    The essentials of the BT21CN programme in a one-day briefing
    Level: Introductory (Level 1)
    Duration: 1 Day Course
    Delivery: Instructor led

  • Introduction to Next Generation Networks (NGN)
    A concise overview of NGN networks, voice evolution, fixed and mobile broadband, industry realignments and regulation
    Level: Introductory (Level 1)
    Duration: 2 Day Course
    Delivery: Instructor led

  • Introduction to Telecoms
    A comprehensive introductory training course on modern telecoms networks, covering how PSTN and data networks operate, PSTN evolution, mobile voice networks, broadband and mobile broadband, key operator processes, commercial factors, and future trends for bundling and integration
    Level: Introductory (Level 1)
    Duration: 2 Day Course
    Delivery: Instructor led with demos

  • Introduction to Telecoms Regulation
    A course for managers who need to understand the regulatory regime in the UK, the EU and the USA, its effect on the telecoms and broadcast industries, and the regulatory issues going forward in Next Generation Networks (NGN)
    Level: Introductory (Level 1)
    Duration: 1 Day Course
    Delivery: Instructor led

What customers say...

"...a well run event, thank you."

PM, Orange

"...feedback we received from colleagues was very positive: instructor, quality, materials, content and facilities. Thank you..."

VC, Hewlett Packard

"...very well delivered by a technically able and enthusiastic instructor..."

PK, Vodafone Group

"Really useful! Helped to meet my work objectives"

KP, Virgin Media

"It was a very revealing session. It delivered perfectly on my expectations"

BD, DDB Lagos

"Course fully related to the work we do. Found Nagios user friendly..."

AL, UK Government

"A good start to understanding the NGOSS framework"

OO, MTN

"....excellent overview of all the technologies."

MM, Siemens

"...presenter had excellent knowledge..."

PD, TalkTalk

"CD really helpful"

DH, UK Government

"Nice and informative introductory course"

CO, MTN Nigeria

"...able to customise to our requirements in short order....very impressed..."

KP, Central Government

"Very knowledgeable"

CH, UK Government

"(Instructor) knowledge excellent, and everyone had fun"

JP, Ascom Wireless Services

"...very interesting, useful and informative."

PS, Intelsat

"...excellent instructor!"

TR, Ericsson Services Limited

"Very informative, and able to build on knowledge gained"

KM, Ascom Wireless Services

"...a huge knowledge of the subject, and explains things superbly..."

SR, Ericsson

"....an excellent instructor..."

DR, BT Group

"...the NGOSS course was a complete sucess...thank you..."

RG, Hewlett Packard

"Very interesting, and instructor happy to adapt to my needs. Thank you"

PL, Digitalk

"Instructor could answer any question...would gladly recommend strongly"

MT, UK Government

"Instructor really made a technical subject understandable..."

MT, UK Government

"Really enjoyed the course..."

YD, Virgin Media

"Many thanks for a wonderful course...I thoroughly enjoyed it..."

ND, Commonwealth Telecommunications Organisation

"...knew his subject in depth, with technical knowledge to add..."

GD, Smith Barney

"...really informative..."

KA, Dimension Data

"Very knowledgeable...have learnt much more than I expected..."

DH, UK Government

"Really great, thanks very much"

IW, Cable and Wireless

"...Thank you, excellent presentation of course..."

LK, Ericsson

"Very well explained, and made it make sense to a newcomer to telecoms"

SG, Home Group

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