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Introductory (Level 1)

Courses in this category are ideal for non-technical staff working with technical products and services, and for technical staff and technical managers new to the area of study. Our non-technical courses are typically classified as Level 1 also.

All courses in this category form an excellent broad introduction to topics covered more fully in our Level 2 and above courses. They may include demonstrations, but are not normally hands-on.

  • Introduction to BT21CN
    The essentials of the BT21CN programme in a one-day briefing
    Level: Introductory (Level 1)
    Duration: 1 Day Course
    Delivery: Instructor led

  • Introduction to Next Generation Networks (NGN)
    A concise overview of NGN networks, voice evolution, fixed and mobile broadband, industry realignments and regulation
    Level: Introductory (Level 1)
    Duration: 2 Day Course
    Delivery: Instructor led

  • Introduction to Telecoms
    A comprehensive introductory training course on modern telecoms networks, covering how PSTN and data networks operate, PSTN evolution, mobile voice networks, broadband and mobile broadband, key operator processes, commercial factors, and future trends for bundling and integration
    Level: Introductory (Level 1)
    Duration: 2 Day Course
    Delivery: Instructor led with demos

  • Introduction to Telecoms Regulation
    A course for managers who need to understand the regulatory regime in the UK, the EU and the USA, its effect on the telecoms and broadcast industries, and the regulatory issues going forward in Next Generation Networks (NGN)
    Level: Introductory (Level 1)
    Duration: 1 Day Course
    Delivery: Instructor led

What customers say...

"Very knowledgeable"

CH, UK Government

"(Instructor) knowledge excellent, and everyone had fun"

JP, Ascom Wireless Services

"....an excellent instructor..."

DR, BT Group

"Very knowledgeable...have learnt much more than I expected..."

DH, UK Government

"Very interesting, and instructor happy to adapt to my needs. Thank you"

PL, Digitalk

"Really enjoyed the course..."

YD, Virgin Media

"...Thank you, excellent presentation of course..."

LK, Ericsson

"Nice and informative introductory course"

CO, MTN Nigeria

"...very well delivered by a technically able and enthusiastic instructor..."

PK, Vodafone Group

"...able to customise to our requirements in short order....very impressed..."

KP, Central Government

"...presenter had excellent knowledge..."

PD, TalkTalk

"Instructor could answer any question...would gladly recommend strongly"

MT, UK Government

"Really useful! Helped to meet my work objectives"

KP, Virgin Media

"It was a very revealing session. It delivered perfectly on my expectations"

BD, DDB Lagos

"...the NGOSS course was a complete sucess...thank you..."

RG, Hewlett Packard

"...knew his subject in depth, with technical knowledge to add..."

GD, Smith Barney

"...excellent instructor!"

TR, Ericsson Services Limited

"...a huge knowledge of the subject, and explains things superbly..."

SR, Ericsson

"A good start to understanding the NGOSS framework"

OO, MTN

"Many thanks for a wonderful course...I thoroughly enjoyed it..."

ND, Commonwealth Telecommunications Organisation

"Instructor really made a technical subject understandable..."

MT, UK Government

"Very well explained, and made it make sense to a newcomer to telecoms"

SG, Home Group

"CD really helpful"

DH, UK Government

"...very interesting, useful and informative."

PS, Intelsat

"Very informative, and able to build on knowledge gained"

KM, Ascom Wireless Services

"...really informative..."

KA, Dimension Data

"....excellent overview of all the technologies."

MM, Siemens

"...feedback we received from colleagues was very positive: instructor, quality, materials, content and facilities. Thank you..."

VC, Hewlett Packard

"...a well run event, thank you."

PM, Orange

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