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Introductory (Level 1)

Courses in this category are ideal for non-technical staff working with technical products and services, and for technical staff and technical managers new to the area of study. Our non-technical courses are typically classified as Level 1 also.

All courses in this category form an excellent broad introduction to topics covered more fully in our Level 2 and above courses. They may include demonstrations, but are not normally hands-on.

  • Introduction to BT21CN
    The essentials of the BT21CN programme in a one-day briefing
    Level: Introductory (Level 1)
    Duration: 1 Day Course
    Delivery: Instructor led

  • Introduction to Next Generation Networks (NGN)
    A concise overview of NGN networks, voice evolution, fixed and mobile broadband, industry realignments and regulation
    Level: Introductory (Level 1)
    Duration: 2 Day Course
    Delivery: Instructor led

  • Introduction to Telecoms
    A comprehensive introductory training course on modern telecoms networks, covering how PSTN and data networks operate, PSTN evolution, mobile voice networks, broadband and mobile broadband, key operator processes, commercial factors, and future trends for bundling and integration
    Level: Introductory (Level 1)
    Duration: 2 Day Course
    Delivery: Instructor led with demos

  • Introduction to Telecoms Regulation
    A course for managers who need to understand the regulatory regime in the UK, the EU and the USA, its effect on the telecoms and broadcast industries, and the regulatory issues going forward in Next Generation Networks (NGN)
    Level: Introductory (Level 1)
    Duration: 1 Day Course
    Delivery: Instructor led

What customers say...

"Many thanks for a wonderful course...I thoroughly enjoyed it..."

ND, Commonwealth Telecommunications Organisation

"...Thank you, excellent presentation of course..."

LK, Ericsson

"A good start to understanding the NGOSS framework"

OO, MTN

"...the NGOSS course was a complete sucess...thank you..."

RG, Hewlett Packard

"Instructor really made a technical subject understandable..."

MT, UK Government

"It was a very revealing session. It delivered perfectly on my expectations"

BD, DDB Lagos

"...very interesting, useful and informative."

PS, Intelsat

"...feedback we received from colleagues was very positive: instructor, quality, materials, content and facilities. Thank you..."

VC, Hewlett Packard

"...knew his subject in depth, with technical knowledge to add..."

GD, Smith Barney

"Very knowledgeable...have learnt much more than I expected..."

DH, UK Government

"....an excellent instructor..."

DR, BT Group

"...a well run event, thank you."

PM, Orange

"Nice and informative introductory course"

CO, MTN Nigeria

"Very informative, and able to build on knowledge gained"

KM, Ascom Wireless Services

"...excellent instructor!"

TR, Ericsson Services Limited

"Course fully related to the work we do. Found Nagios user friendly..."

AL, UK Government

"Instructor could answer any question...would gladly recommend strongly"

MT, UK Government

"CD really helpful"

DH, UK Government

"Very interesting, and instructor happy to adapt to my needs. Thank you"

PL, Digitalk

"...a huge knowledge of the subject, and explains things superbly..."

SR, Ericsson

"....excellent overview of all the technologies."

MM, Siemens

"...really informative..."

KA, Dimension Data

"...able to customise to our requirements in short order....very impressed..."

KP, Central Government

"...very well delivered by a technically able and enthusiastic instructor..."

PK, Vodafone Group

"Really great, thanks very much"

IW, Cable and Wireless

"Very knowledgeable"

CH, UK Government

"(Instructor) knowledge excellent, and everyone had fun"

JP, Ascom Wireless Services

"Really useful! Helped to meet my work objectives"

KP, Virgin Media

"...presenter had excellent knowledge..."

PD, TalkTalk

"Really enjoyed the course..."

YD, Virgin Media

"Very well explained, and made it make sense to a newcomer to telecoms"

SG, Home Group

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